Overview
Returns & Refunds
At Awibi, we want you to be happy with your purchase. If you receive a damaged, incorrect or defective item, please contact us within 7 days of delivery so we can assist you.
For hygiene and safety reasons, opened or used products such as nappies, wipes, feeding products and personal-care items cannot be returned, unless the item is defective.
Items eligible for return must be unused, unopened and in their original packaging.
If your order arrives damaged or you receive the wrong item, please contact us with your order number and photos of the product and packaging. We will assess the issue and arrange a suitable replacement, refund or other solution where applicable.
Return shipping costs may apply for returns that are not due to an error or defect on our part.
Awibi reserves the right to assess each return request individually.
Need help?
Contact us at 078 457 1213 or royalbabiesco@gmail.com for questions related to refunds and returns.